Collection and Processing of Information

Should you submit inquiries, requests or feedback/complaints to DIGIPAY manually or electronically, DIGIPAY shall collect the following from you:

• Name
• Contact Information (e.g., phone/mobile number and e-mail address)

In addition, DIGIPAY uses third-party services (i.e., Google Analytics, Rollbar, and Cloudflare) which may employ technologies such as cookies in order to collect non-personally identifiable information from visitors of its website. This information is utilized in order to analyze DIGIPAY’s web traffic, or how you, online visitors of the DIGIPAY website, make use of the DIGIPAY website, and includes the following:

• Browser and Device Information (e.g., device type, operating system, brand and model, IP address, and web browser type and version)
• Visitor Information (e.g., visitor’s age and gender, time, date and geolocation of visit, pages of the website visited)

Use of Information

The above information is processed and may be disclosed to DIGIPAY’s subsidiaries, affiliates, and third parties such as service providers and government authorities for the following purposes:

• To document, properly address, and provide responses to your inquiries, requests or feedback/complaints;
• To inform you about our new products, services, offers and promotions;
• To conduct research and analysis for marketing purposes, profiling, and product/website/application development;
• To perform other processing that may be required under relevant laws and regulations; and
• To comply with reporting obligations to governmental authorities under applicable laws.

Maintaining the Security of Your Information

DIGIPAY implements organizational security and employs physical and technical measures to ensure that your personal information and sensitive personal information remains secure and confidential. DIGIPAY implements physical, electronic and procedural safeguards for proper handling of information. DIGIPAY will ensure that collectors, users, processors, and recipients of your personal information or sensitive personal information adhere to strict confidentiality and security policies aligned with DIGIPAY’s standards which are compliant with Data Privacy Laws.

Storage, Access and Correction

Your personal information or sensitive personal information shall be stored for a period not exceeding three (3) years from the conclusion of your last transaction or as may be required by applicable law, whichever is longer.

Should you wish to have access to your personal information or sensitive personal information or should you need to update or correct the same, or withdraw any consent you have previously given in relation to the use of your information, you may communicate with DIGIPAY’s Data Protection Officer through the contact details provided below:

Phone: +632 8254 6621

Email: data@digipay.ph

Address: 6/F G Business Hub
728 Shaw Blvd., Brgy. Wack-wack,
Greenhills East, Mandaluyong City,
Philippines 1552

You may also wish to seek the assistance of the National Privacy Commission, or access the Data Privacy Act at www.privacy.gov.ph.